given by Mr Congdon on 27/07/2015
Website, status and communication were all very good. And in the end, they did what I was not able to do, get a settlement from the airline. Despite having all the right documentation, the airline had previously refused to honor my compensation request. Though it was a lengthy process, EUClaim was able to compel Air China to honor the claim.
Air China International Corporation - CA962
given by Mr/MrsKabernik on 22/07/2015
Thank you for a good job!
Condor Flugdienst GmbH - DE3156
given by Mr and Mrs Kovacs on 15/07/2015
Great job! Without EUclaim it wouldn't have been possible as the airline refused to consider any compensation and they were not helpful at all. With your help we could get compensation from the airline after a long delay of the flight.
Wizz Air Hungary - W62274
given by Carlo Gatti on 15/07/2015
I used the service of EUclaim in the past and I see two changes:
1 It was more cumbersome in the past, now it is straight forward and simple
2 it was ceaper: I find that 98,50 € of costs (39,4 %) is very expensive
Air France - AF1267
given by Liar Lixem on 09/07/2015
Almost no effort on my part. Very convenient.
Deutsche Lufthansa AG - LH779
given by Veronica Blixt on 08/07/2015
Missed a connection flying with Lufthansa from Moscow to Copenhagen and had to stay the night in Frankfurt (at the airport Sheraton courtesy of Lufthansa including somewhat reluctantly a meal voucher). Contacted Lufthansa "customer service" - a total misnomer - and got the answer that this was not the kind of delay they would pay any compensation for. The "customer service" lady after several emails however offered me a gift "in kind" and told me she would not continue the conversation but considered the case closed. (!!)
I received two 0.75 l bottles of champagne and I guess they thought that would placate me ...
However i contacted EU claim, filed my papers and signed a power of attorney and it took a year (!) during which they kept me informed through emails about the proceedings and now Lufthansa payed the 400 euros of which 297 have been immediately transferred to my account.
Of course it would be nice if I could keep all of the money but I am very happy with this as it it a matter of principles (and EUclaim has done a very good job) - Lufthansa was made to pay as they should have had from the beginning.
Use EU claim to make the airlines live up to the EU requirements!
Deutsche Lufthansa AG - LH1471
given by Sir/MadamDezsenyi on 08/07/2015
With your help we could get compensation from the airline after a long delay of the flight. Without EUclaim it wouldn't have been possible as the airline refused to consider any compensation and they were not helpful at all. Thank you again.
Wizz Air Hungary - W62208
given by Mr/Mrs Men. on 07/07/2015
Efficient, hassle free, I would definitly recommend !
Deutsche Lufthansa AG - LH1223
given by K Man on 07/07/2015
The whole process was relatively easy and was performed well. Most of the delays were on our side and not EUClaim's. The only thing that could really be improved is paying (or having option to pay) each passenger separately rather than the main claimant. But this is a minor issue.
WOW Air - X9193
given by Tomas in Dublin on 02/07/2015
We were pretty sure we had a valid claim (8 hour delay due to crew being over hours--this was ANNOUNCED by the captain, though Lufthansa later tried to claim it was a weather delay). This was confirmed in our minds when EU Claim accepted our claim for processing. We filed our claim 11 days after our flight delay. It took 2-1/2 months for claim to work its way through the airine's unfounded objections but the process worked as expected. We received the funds into our euro bank account 24 hours after we were notified that that they were on the way--exactly three months from the date of our flight. Website worked smoothly and provided excellent information all along to track claim. Because we there were three of us travelling it was especially helpful to (1) have all three claims processed together and (2) not to have to fool with legal documents in German--that would have been too high a hurdle. The service was not cheap--but fee for success only--so it was only right to allow them to deduct their fee once the claim was paid. I would definitely use EU claim again because everything worked as promised at each step of the process.
Deutsche Lufthansa AG - LH983