given by Mr/Mrs Bermeo Sanchez on 16/02/2017
The airline never answered my emails or calls. EUclaim did its job perfectly fine, dealt with the airline and got my money. It took a while since the airline did not seem to wanna pay, but it all ended up well.
Germanwings GmbH - 4U7587
given by Elliott on 15/02/2017
So glad I used EU Claim. It took just under two years for the airline to finally pay out, but EU Claim kept me updated and took away all the hassle of needing to deal with the airline myself. 10/10 would use again if the need arose
SWISS International Air Lines Ltd. dba Swiss - LX786
given by Malin on 10/02/2017
Very good service and no hidden costs.
bmi regional - BM1912
given by Mr/Mrs Amenta on 30/01/2017
Live chat always working. People really helpful. Long time passed before having the refund though.
Alitalia-Spa - AZ1206
given by Mark on 30/01/2017
Great service, no hassle, everything taken care of. Airline was unresponsive at first and EUclaim took additional legal measures because of that. Could have never done that myself, although the speed of communication could be improved.
Alitalia-Spa - AZ1750
given by Mr JB on 20/01/2017
EUclaim did everything on my behalf, in a simple and smooth way
Vueling Airlines S.A. - VY8323
given by fynotfi on 19/01/2017
We entered our claim in June 2015, kept on getting automated replies about the Airline refusing to communicate with them, and they had to proceed with court action, all the contacts we knew who were on the same delayed flight, applied directly with the airline, they did not refuse to communicate with them, and they received their payment of $400 per person within a month of applying.
When I found out this information some 18 months later, I phoned EUclaim and instructed them to cancel our claim with them, as they had taken too long and we were going to apply direct ourselves. To be told we would be invoiced in full as if they had won the case against the airline. They charge 27 percent of the payout per person plus $25 administration charges.
It's a joke, get the impression they don't do anything but just wait till you've waited long enough then cancel the claim and they get their money for doing nothing.
Jet2 - LS927
given by Mr/Mrs Custodio pereira on 17/01/2017
Deutsche Lufthansa AG - LH506
given by Brenda Leek on 17/01/2017
Excellent and very efficient company!
Thank you for the good job!
Vueling Airlines S.A. - VY8366
given by Mr/Mrs Hakenberg on 17/01/2017
it took a while but glad l followed through. have never experienced such confusion over delayed flight. Condor Airlines certainly should have handled things differently.
Condor Flugdienst GmbH - DE2402