given by anonymous on 13/05/2016
transparent process, quick reaction and most important: i got my money from airline within shortest time. just perfect!
KLM Royal Dutch Airlines - KL896
given by Mr/MrsDusek on 13/05/2016
processing takes a long time and eventually you'll be charged quite a lot of money
Deutsche Lufthansa AG - LH1689
given by Mr Tejedor Gallego on 13/05/2016
I got my money back, but their communication sucks and it took over a year and a half. I didn't get any communications from them since middle of Jun 2015 till May 2016. For what they charge they could keep you posted on what's going on with your claim.
Easyjet - U24995
given by Mrs siobhan cummins on 29/04/2016
Very professional company to deal with, I submitted my claim and within 24 hours EU claim replied to me and began the prompt process. They emailed updates whenever they received them from the airline and there login set up was really user friendly. Very pleased with the service and speed in the refund of my claim.
Would highly recommend the service.
Aer Lingus Limited - EI353
given by Mark C on 23/04/2016
Poor experience of EU Claims.
Firstly, being claim companies the airlines always ignore them. I spent 6 months chasing EU Claims for an update but as there system shows the comms between parties it is clear they were ignored by the airlines.
I subsequently applied directly as I was tired of waiting and the airline settled right away, sending a voucher. Despite having no input it this, EU Claims wanted 27% plus €50 administration fee.
As a gesture to cover their unanswered letters I offered to pay the €50 admin fee. They however demanded full payment despite having no input in the claim and have subsequently sent a series of threatening letters.
Finally, in order to pay their UK bank in Euros I had to incur an international banking charge for sending money from Manchester to London. Ridiculous.
My advice would be try yourself first. If you need help use a UK company. Avoid this lot.
Thomas Cook Airlines UK - TCX2072
given by Roland Sutherland on 22/04/2016
I received compensation, but directly from the airline (EasyJet). I wrongly assumed that EUclaim payment had been deducted already, so I gave the money to breast cancer research. Of course that was my decision, but in the meantime, I have attempted to pay, and incurred a additional charge as the payment to their sterling account failed. They will not accept a payment by phone. Just a load of hassle, when the very reason for using a claims company is to take away the hassle, not inflict more. I'd recommend that if you are in the UK use a UK company, these are based in the Netherlands.
Easyjet - U26961
given by Anonymous on 21/04/2016
We had a really great experience with EUclaim.
Our flight was delayed over three hours and the airline attempted to inform us we were only due meals, refreshments, etc. We knew that passengers with flights delayed more than three hours are entitled to compensation after seeing several posters in airports throughout the EU.
As we are not lawyers and already knew the airline's position given the pamphlet they distributed. We searched on the Internet and found EUclaim. With EUclaim, you only pay a fee if you win which is deducted from your total claim.
EUclaim kept us updated every step of the process until confirming the money reached our bank account.
Condor Flugdienst GmbH - DE6156
given by Rasa on 20/04/2016
I would recommend this company to anyone! It took 2 years to get the compensation paid from Thomas Cook for a delayed flight. They refused to pay so many times that I lost any hope. Finally EUclaim took them to the court and Thomas Cook paid the money. It was worthed to wait for so long. Thank you, great service!
Thomas Cook Airlines UK - TCX1224
given by Michael Maria Clarke on 18/04/2016
After unsuccessfully applying for compensation for a 20 hour delayed flight directly from the airline, I approached EU Claim who dealt with my application in a very proffesional but easy to understand way. After approx 2 monthes they informed me that the airline had agreed to pay the compensation. I am very grateful to EU Claim, and advise anyone who has a simular problem to contact them immediately.
Qatar Airways (W.L.L.) - QR58
given by Mr Machaqueiro on 16/04/2016
The service was excellent, quick, people were available to questions!
The communication was really important!.
Delta Air Lines, Inc. - DL125