given by Mr/Mrs Lam on 09/03/2017
We didn't have the time or inclination action to deal with the red tape, turned the whole thing over to EUclaim and they were able to get it taken care of. Their interface is a little hard to figure out at first thus why only 4 stars, and we had trouble separate claims so it was a little confusing, but once we got the hang of it we didn't have any problems. Their fees are high, but they are upfront about it so you know what to expect and we wouldn't have filed the claim on our own so we thought of the money we received as a bonus.
American Airlines - AA799
given by Casper on 05/03/2017
EUClaim handled our claim for refunds very effectively and we had the money in our accounts within 6 weeks after starting the claim. That said, I found their fee of 800 euro on a total refund of 2400 euro very expensive. Friends of ours handled the claim via the airline website, had the money in their accounts earlier than we had it, and didn't pay anything.
KLM Royal Dutch Airlines - KL606
given by Mr/Mrs Alves on 03/03/2017
ik was echt verbaast van de snelheid hoe ik werd geholpen
Vueling Airlines S.A. - VY8412
given by Mr/Mrs Bermeo Sanchez on 16/02/2017
The airline never answered my emails or calls. EUclaim did its job perfectly fine, dealt with the airline and got my money. It took a while since the airline did not seem to wanna pay, but it all ended up well.
Germanwings GmbH - 4U7587
given by Elliott on 15/02/2017
So glad I used EU Claim. It took just under two years for the airline to finally pay out, but EU Claim kept me updated and took away all the hassle of needing to deal with the airline myself. 10/10 would use again if the need arose
SWISS International Air Lines Ltd. dba Swiss - LX786
given by Malin on 10/02/2017
Very good service and no hidden costs.
bmi regional - BM1912
given by Mr/Mrs Amenta on 30/01/2017
Live chat always working. People really helpful. Long time passed before having the refund though.
Alitalia-Spa - AZ1206
given by Mark on 30/01/2017
Great service, no hassle, everything taken care of. Airline was unresponsive at first and EUclaim took additional legal measures because of that. Could have never done that myself, although the speed of communication could be improved.
Alitalia-Spa - AZ1750
given by Mr JB on 20/01/2017
EUclaim did everything on my behalf, in a simple and smooth way
Vueling Airlines S.A. - VY8323
given by fynotfi on 19/01/2017
We entered our claim in June 2015, kept on getting automated replies about the Airline refusing to communicate with them, and they had to proceed with court action, all the contacts we knew who were on the same delayed flight, applied directly with the airline, they did not refuse to communicate with them, and they received their payment of $400 per person within a month of applying.
When I found out this information some 18 months later, I phoned EUclaim and instructed them to cancel our claim with them, as they had taken too long and we were going to apply direct ourselves. To be told we would be invoiced in full as if they had won the case against the airline. They charge 27 percent of the payout per person plus $25 administration charges.
It's a joke, get the impression they don't do anything but just wait till you've waited long enough then cancel the claim and they get their money for doing nothing.
Jet2 - LS927