given by László Mathe on 18/07/2016
I had submitted two claims via EUclaim. One was sorted very quickly, the other is still pending after 11 months. EUclaim made no effort in updating me about the status of the claim, unless I emailed and inquired I had no news. The last couple of times I only got the standard reply: we are reviewing the information we received from the airline and we will be back soon. That never happened.
Based on my experience EUclaim is cherry picking. The easy cases are dealt with, the difficult ones not.
From now on I will try myself first based on the advice from various website and if it does not work I will look for a different company.
British Airways - BA821
given by Sharon Knowles on 10/07/2016
Me and my family we delayed 8 hours coming back from our wedding in Cyprus in 2013 with Thomas Cook. We wrote to the company but they responded with a no chance as they do. So last year we decided to use EU claim. Less than one year later we received our compensation. They wouldn't pay out for a child (under 2 )as we had only paid a small amount for her to travel. We were kept updated throughout the process. Yes we paid a fee. it was reasonable and lets face it we had ended up with nothing when we tried ourselves so anything we received was a bonus. So thanks EU I wouldn't hesitate to recommend you to friends and family or to use you again should we ever need to.
Thomas Cook Airlines UK - TCX2153
given by MrsMiranda on 05/07/2016
I found out about EUclaim in a facebook group and gave it a try. I had a really bad experience with TAP airlines last year and when I saw I was entitled to refund, I started the process with them. They've answered all my questions and mails, and it usually took at most 2 days to replay it! The website is very easy to use as well and they keep you always updated about the process. I have no reasons not to indicate them. I am very impressed with their efficiency and quick results!
TAP Air Portugal - TP663
given by Mr/Mrs Moser on 04/07/2016
we tired of dealing with the airline for the promised reimbursement.
after signing up with EUclaim we only had a couple of extra minutes to deal with the claim. after about 3 months we received %of the funds.
Deutsche Lufthansa AG - LH455
given by Mr/MrsMcaloon on 04/07/2016
Great service and sick of never getting compensation from Airlines but now I know I can get help quickly and professionally from EU Claims.
KLM Royal Dutch Airlines - KL895
given by Lyn Lye on 02/07/2016
This company took 9 months to provide us with air line compensation
Little communication from start to finish , I had to contact them via email to receive any sort of feed back as to where we were at with the claim .
The airline promised 400 euros each = 800 euros in total , we have just been paid just over £400 for the pair of us after their fees .
I really wish I had claimed this back myself
I would not recommend this company to anyone
Norwegian Air Shuttle A.S - DY5354
given by Mr Gebru on 02/07/2016
Will.recomend to any one.
SWISS International Air Lines Ltd. dba Swiss - LX1072
given by Mr/Mrs Farrington on 30/06/2016
I am very impressed with the EU claim service. All I had to do was to fill the form and send confirmation that my KLM flight was delayed for 12 hours. Less than a week later a very decent compensation was on my bank account. Magic!
KLM Royal Dutch Airlines - KL904
given by Louis Vaissade on 19/06/2016
The follow-up is clear and results are there, as planned
Easyjet - U24264
given by Mr.Dan Nicola on 18/06/2016
very quick and reliable service,I strongly recommend.
KLM Royal Dutch Airlines - KL671