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Since graduating his studies Technical Computer Science, Bert has been working for 23 years in the IT industry. He started out as Software Engineer and System Engineer, and learned all the different aspects of the field. He has now been working for EUclaim as CTO since the founding of the company. He is a teamplayer, but also the chief of our technical department and has a 24x7 hands-on mentality. He is the stable backbone of our company. In his free time he likes to work with youth in self defence trainings. Sailing is his passion and one day he wants to explore warmer parts of the world.
Senior Software Engineer
Michel graduated in Technical Computer science at the university of Arnhem and has been working in the IT industry for 22 years. During this time he has experienced a lot of great jobs in different brances like multimedia, the food brance and since May 2013 the aviation industry. He is a teamplayer and got to make one of his passions into a career; developing and programming computerprograms. At EUclaim he works together with Arnout and Bert to develop, implement and preserve the software within the company. During his free time he enjoys being with his wife and two daughters. He is passionate about Kung Fu, soccer and photography. When he has any time left, he plays the guitar and fixes computers and other electronic devices.
Senior Claim Department
Debbie has been working at EUclaim since 2008. As the most experienced Claim Desk employee she is a creative allrounder, spontaneous and result-oriented. At the beginning of 2015, she was therefore promoted to manager claim department. As a manager she runs the claim department together with her team. They investigate and judge the incoming claims and maintain contact with airlines. She likes to support the different departments in our company when necessary. In her free time she likes to do fun things with her daughter and friends.
Martijn started working at EUclaim in May 2013. He is part of the legal department, where his job is to assess the legal attainability of a claim. When this is the case he writes a summons. He got his Bachelor in Law at the University of Arnhem and Nijmegen. During his studies he specialized in contract law and the wrongful act. Besides his studies he has work experience at a legal aid center and supermarket Albert Heijn, where he was teamleader. However, he now followed his heart and works for EUclaim, where he can express his passion for law. In his spare time he likes to ride his bycicle and enjoys food and refreshments on a terrace.
Maloe started working at EUclaim in October 2014. She is part of the Claim desk department, where she analyses claims to see if they are part of the EU Regulation 261/2004. She received her Bachelor of Law at the university of Arnhem & Nijmegen in the Netherlands. During her studies she specialized in administrative law. Since she graduated, Maloe has been working as a legal assistant for several companies before coming to work at EUclaim. In her spare time Maloe loves to play badminton. She also likes to read and go out to dinner with friends and family.
Marieke started working at EUclaim in September 2014. After she received her degree in Tourism studies, she worked for several travel agencies. She is now part of the Claim desk where she analyses flights and supports our customers when they have questions. In her spare time she is a passionate water polo player. She also likes to go out shopping. She is a proud mum and loves to spend time with her family.
Since April 2012, Laurens is working as Legal Counsel with EUclaim, where he is part of the legal department that represent passengers during legal procedures in the Netherlands. He also advises the company regarding legal issues. He completed his studies at the Radboud University Nijmegen and specialized in business law and financial law. After his studies he first worked at a large debt collection and bailiff office. He learned a lot and gained work experience in the field. When he came to work with EUclaim he further specialized in civil procedural law and airtraffic law. In his spare time he likes to play music. He is a trumpeter and bassplayer. Laurens is also interested in the financial world and likes to invest. Besides being a trumpeter, he also likes to blow off steam during running marathons.
In September 2012, Jeroen finished his application administrator studies and started working at EUclaim at the beginning of 2013. He takes care of all the collected and saved flight data. He verifies and corrects the data where necessary. Besides his job he also likes cars and is a DJ. He also likes to watch a good movie.
Senior Customer Care
Rosella Lammers started working for EUclaim in 2008. She started out as claim department employee and from there was promoted to manager claim department. At the beginning of 2015, she changed jobs within the company again and was appointed Senior Customer Care. Rosella likes to work hard, is straightforward and result-oriented. She does not walk away from a challenge. In her private life she loves to go on walks with her family and enjoys delicious food and drinks.
Senior Legal Department
Ilona is working as Senior Legal Department for EUclaim. Before joining EUclaim, she worked at the Immigration and Naturalisation Services of the Netherlands. Ilona is responsible for representing passengers in legal procedures and is involved in several different legal aspects. In 2010 she finished her Masters in Labour Law at the University of Amsterdam. She wrote her thesis on European Law. In her free time, Ilona is a fanatical handball player. She is also active in the handball committee and is a referee.
Since August 2011, Fabienne is working as Chief Legal Officer for EUclaim. She is chief of the legal department in the Netherlands and represents passengers in legal procedures. Besided this, she gives legal advice regarding the business operations of EUclaim. Fabienne studied Dutch Law at the Radboud University Nijmegen and specialized in business law and bankruptcy law. In 2010 she finished her studies and wrote her thesis on arbitration in business law. Fabienne also used to work for a law firm, where her passion for law in general started. In her spare time she likes to go to the gym and read.
Janine is working for EUclaim in the Claim department since 2011. In 2015 she became part of our Customer Care Center. She likes her job and is motivated to continue to help out passengers to obtain the financial compensation they are entitled to. After office hours she often goes on long walks in the forest with her dog and she loves fun activities.
Adeline has been part of the EUclaim team since 2007 and is the company’s encyclopedia on EC Regulation 261/2004. She was instrumental in the development of the EUclaim Claims Calculator and Orion CRM system. In early 2014 she was made Manager of EUclaim UK with responsibility for compensation claims made within the UK division, liaison with the Aviation team and establishing the EUclaim brand in the UK. Adeline has a Masters degree in Art History and Management from the University of Groningen, The Netherlands.
Hendrik is the founder of EUclaim and is wholeheartedly committed to the company. He is everywhere within the company and the mastermind behind all our successes. What started out as a conversation in the pub, grew out to be a serious international business that fights for passenger rights. Hendrik keeps an eye on all processes within the company and likes to give his opinion in the media. In his free time Hendrik is interested in classic cars and loves to play golf.
As his surname might suspect, Tjitze is Hendrik's son. Tjitze was already part of the business from the beginning. After he finished his studies at the University of Maastricht he officially started working for EUclaim in 2006. Meanwhile he is General Manager from EUclaim Netherlands. In this position he is in command of the daily affairs within the company. In his free time Tjitze is a passionate golfer and also hopes to pick up his old love, swimming, soon.
Ralf is working for EUclaim sinds 2010. He is System Administrator and takes care of the servers and infrastructure. By doing this, all necessary information from customer or flight will be directed to the right place through different communication channels. He is father of 2 children with whom he loves to play. In the weekends he likes to do jobs around the house. He also likes to go to the gym or go running in the forest or on the road. He always has fun joking around.
Arnout is responsible for the development and maintenance of the needed software within the company. The claim calculator, tools for collecting flight data, and building systems for logistics are part of his expertise. In his spare time he likes to go on trips with his family.
Flight Intelligence Officer
Paul works for EUclaim since August 2012. He takes care of the flighttechnical analyses and investigates performances of airlines and airports. He loves to fly around the world and is always looking for the most beautiful places, where he does not mind to experience an extra stop-over at all.
Erik started out at EUclaim after he finished his Law studies at the beginning of 2012. He is processing data and assists our legal team in the Netherlands wherever possible. Erik is friendly, helpful and accurate. Besides reading and cycling, he also spends much of his free time on learning about history, playing games and watching movies.
You could be entitled to up to €600 (£520*).
We'll be happy to help if you have any questions or are getting stuck somewhere along the line. Call us on:
Was your flight cancelled or delayed for more than three hours? Or did you miss your connection? Then you may be entitled to a compensation up to €600 (£520*). EUclaim can give you the right advice based on our extensive database of flight information, airport information and weather data.
Enter your flight details and in just a few seconds you will know if you are entitled to a compensation.
*Compensation calculated June ’17 rate of £1: €1.15 and rounded to the nearest £5.
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