Customer Comments
e-mail, Wednesday 15 December 2010 00:00
Regarding flight Air France - London Heathrow - Paris Charles de Gaulle
Well done! Prompt, efficient service.
I've recommended your services to our corporate travel group who arrange over 10,000 flights per year across the EU and this could be one area for you to expand your business. Most companies do not compensate their employees when company paid flights are disrupted, by advising them of your services the employee would potentially receive some financial recompense for their personal disruption at no cost or administrative burden to the employer.
M. Tooke
e-mail, Monday 13 December 2010 00:00
Regarding flight Meridiana - Amsterdam - Florence
- I appreciated the regular updates
- I appreciated that we could answer and write to someone (no "no reply" policy).
- Good to have the whole history on your website
- If a colleague hasn't told me about your company I would never have found it!
- it took some times of course but I don't think it was your responsability.
Thank you for your help again
M. Logan
e-mail, Wednesday 22 September 2010 00:00
Regarding flight Czech Airlines - Prague - New York
What to say now?
Simply thank you very much to all the EUclaim Team for your great job.
Hoping not to have any other problem with my flights in the future, for sure I will use your claim service again and I will recommend your company to my friend.
Thank you again
S. Giani
e-mail, Friday 26 March 2010 00:00
Regarding flight Emirates - Manchester - Dubai
I would like to conclude by thanking EU Claim for all their help with my claim for compensation because I am convince that without your intervention any claim would have been unsuccessful.
J. Snowball
e-mail, Friday 26 March 2010 00:00
Regarding flight bmi - Tenerife - Manchester
i would just like to say thankyou very much for all your efforts for getting compensation the service i received has been excellent im very grateful thankyou once again
N. Herring
e-mail, Friday 26 March 2010 00:00
Regarding flight KLM- Lagos - Amsterdam
As frequent flyer for many years I expected a customer valued response after filing my complaint, my first in 15 years. After some correspondence with the airline I gave up, but got motivated again when reading a article in the paper about EUclaim. Euclaim handled this case very professionally. This professional effort resulted in the airline admitting poor performance on that particular flight. Next time around I won't even bother filing a complaint with the airline, I'll contact EU claim straight away.
N. Bakker
e-mail, Friday 26 March 2010 00:00
Regarding flight Air France - Bangkok - Dusseldorf
thank you very much! Without your efforts it would have been nearly impossibly for us to pursue our rightful claim. We have already talked to our travel agency which was very interested in your service because they would like to refer your company to customers of them which have encountered similar problems with airlines. Through your good internet presences all steps of your efforts were very transparent and your response time of my questions asked was very fast. I hope that your company will teach the airlines that they can not trample passenger's law under foot with impunity. Thank you very much again.
B. Theis
e-mail, Friday 26 March 2010 00:00
Regarding flight Lufthansa - Chicago - Bangalore
Dear EUclaim team,
I had a wonderful experience working with you in processing my claim.
As you are aware, I had contacted the airline directly before contacting you and they dismissed my claim under 'extraordinary circumstances'. With your help I was able to claim and have now received the compensation.
You have a very professional and organized method of dealing with the claim. I also like the option of checking the claim status online. I am very satisfied with your firm and will spread the word to my friends circle.
Good luck and wish your firm all success.
Thank you,
S. Menoth
E-mail, Wednesday 16 September 2009 00:00
Regarding flight FlyBE, Inverness - London-Gatwick
We are extremely pleased with the outcome. Your company took only 2-3 weeks to settle this dispute for us, something we had been battling with for over 2 months. It was dealt with efficiently and swiftly and we cannot fault the process in any way.
Our heartfelt thanks once again, and we will have no hesitation in recommending you or, in fact, using you again for any further problems!
M. & A. McMillan
E-mail, Wednesday 16 September 2009 00:00
Regarding flight Delta Airlines, London-Heathrow - New York
In terms of feedback, I would say that I have been thoroughly impressed with your company and would recommend it highly to anyone in need of a similar service. I don't believe that my claim would have been successful had it not been for the assistance of EU Claim.
L. Rush
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