If you presented yourself at the check-in desk at the appropriate time and you are told that you will not be allowed to fly, then you are a victim of denied boarding.
Overbooking of a flight is a common occurrence and is widely accepted as a business measure in the aviation industry. When a flight is overbooked, an airline must first call for volunteers who are willing to give up their reservation for the flight. If there are not enough volunteers, then an airline will be forced to deny boarding to passengers against their will.
Compensation in the event of a denied boarding
You are entitled to a financial compensation if faced with a denied boarding. The airline is obligated to provide you with a replacement flight. If you decide not to continue with your journey, the airline has to reimburse you for your ticket.
The level of compensation that you are entitled to receive is set by the distance of the flight in combination with the amount of delay experienced due to the cancellation.
EUclaim works on a No Win No Fee basis. You will receive 73% of the claim amount, minus 25 euros administration costs per passenger. When we are not able to solve your claim, you do not pay us anything.