Does EUclaim guarantee that I will receive compensation?
EUclaim does not guarantee that you will receive compensation. You can however always ask EUclaim for its opinion on how best to proceed should you encounter any difficulties in pursuing your claim.
How long does the claim process take?
After investigating the claim you have filed we create an online file for you and file the claim with the airline. As a rule of thumb, we give the airline 30 days to respond, after which we consider issuing court proceedings. It is unfortunately not possible to predict how long the entire process will take. We strive to reach a conclusion within six months of filing the claim but can not offer any guarantees. It is possible for a legal procedure to take several years. You can follow your claim in your online file.
Why do I have to fill out the Terms & Conditions?
When your claim is passed to Bott & Co they will ask you to sign their standard Terms and Conditions document. These Terms and Conditions are also sometimes referred to as a ‘Retainer’. As part of the Solicitor’s Code of Conduct they are required to ensure that each of client signs this 'retainer'. A retainer is the contract between a Lawyer and the client that sets out the nature of the services to be provided and the cost of those services. The full details of this retainer are set out in our 'Client Care Letter' and you should shortly receive a copy of that document by email, from Adobe EchoSign. Once you receive that email you will be able to view the contents of the Client Care Letter and then digitally sign it, i.e. on the computer, rather than by hand. We will then be notified by EchoSign that the paperwork has been signed and we will be able to carry on progressing your case. Please note that we will not be able to progress your case until you have signed the Client Care Letter.
How do I fill out the Terms & Conditions?
When your claim is passed to Bott & Co you will receive an email from ‘Echosign’ with a copy of the standard Terms and Conditions document. You will then be able to digitally sign that document and press a button to send it back to Bott & Co.
What happens with my personal information?
EUclaim treats all of your personal information confidentially and will not provide these to third parties. For more information please consult our privacy statement
What if the airline contacts me directly?
When you filed a claim with EUclaim and the airline contacts you directly, you should contact EUclaim immediately. You can reach us through your online file or by e-mail. It is possible that EUclaim already started a legal procedure against the airline for you and consequently had to cover the costs for this. When the airline pays you directly, we will send you an invoice for the costs we have made, in accordance with article 6.7 of our Terms & Conditions. Please always contact EUclaim when you are contacted by the airline before accepting any offers that are made.
What documents do I need to file a claim?
EUclaim needs several travel documents before we can pursue a claim for you. You can upload the necessary documents while filing your complaint. We need a copy of the following documents: - Booking confirmation - (e)Tickets - Boarding pass
Who is Bott & Co.?
Bott & Co are a law firm based in Cheshire, England that has a specialist department dealing exclusively with claims for compensation arising under EC Regulation 261/2004. Unlike Bott & Co, EUclaim does not have the required jurisdiction to present claims in the UK courts and it is in those instances that your claim is passed to them. As a firm of Solicitors they are regulated by the Solicitors Regulation Authority ("SRA") under SRA Number 571852.
What do Bott & Co. charge?
Bott & Co’s fees are identical to those of EUclaim. Your claim will still be dealt with on a no-win-no-fee basis and you will not have to pay any additional costs.
Will EUclaim or Bott & Co. charge me anything if you need to start court proceedings?
No, we will bear the cost of issuing any court proceedings and arranging representation at any hearings. If you lose your case then you don’t have to pay anything. In a successful claim you will receive 73% of the claim amount minus a €25 administration charge.
Will Bott & Co. take every case to court?
Bott & Co. and EUclaim will only take a case to court if we believe there is a change of a positive outcome. The case will always first be filed with the airline directly. Based on the response from the airline our legal department will investigate the claim further. We are not obliged to take the claim to court.