What are you entitled to in the case of a delay?
The rights of air passengers in the event of delay are contained in EC Regulation 261/2004 and have been extended by case law. Besides expenses you may be entitled to compensation of up to ¤ 600 per passenger if you have reached your destination more than three hours after your scheduled arrival time.
To calculate your compensation, please use the claim calculator.
Flight delay of more than 2 hours
Did you face a delay of two hours or more for a flight of less than 1,500 km? If so, you were entitled to meals and refreshments and possibly hotel accommodation (if an overnight stay was necessary) with transport to and from the airport to the hotel. You are also entitled to two telephone calls, telexes, faxes or emails.
Compensation for a flight delay of more than 3 hours
Did you arrive at your destination three or more hours later than scheduled? If so, the European Court of Justice ruled that in addition to the right to care and assistance (as explained above) you may also be entitled to compensation. The amount of compensation depends on the distance of the flight concerned. If you fall within the scope of the Regulation you are entitled to;
Compensation for a flight delay of more than 5 hours
Did you have a delay of more than five hours? If so, you can choose not to travel. You are entitled to receive reimbursement of your original ticket (should you decide not to travel) within seven days. In addition, you may be entitled to receive compensation as set out above.