Re-routed

Re-routing

You have experienced a re-routing if you arrived at your final destination with a different flight number and/or different airline and/or different route then was indicated on your booking/ticket.

There are two types of re-routing.

Re-routing with a different flight number - you have arrived at your final destination but with a different flight number than the one you were originally booked for.

Re-routed on a different route - you reached your final destination but the airline has changed your flight route.

Compensation for a re-routing of your flight

The level of compensation is dependent on the distance of your original flight and of the difference in arrival time with your substitute flight.

• € 250 for all flights of 1,500 kilometers or less;
• € 400 for all intra-Community flights of more than 1,500 kilometers, and for all other flights between 1,500 and 3,500 kilometers;
• € 600 for all other flights not falling in one of the above categories.

With EUclaim you will receive a free advice determining if you are entitled to a financial compensation in the event of re-routing. After a positive advice you will be given the opportunity, for free, to download the EU complaint form  and letter directed at the airline and NEB. You will then be able to purchase additional products depending on your circumstances, designed to speed up the collection of the compensation