given by Bakker on 21/04/2017
Some experience with EU-Claim, where things are settled easy and quick.
Thanks for your effort
Lufthansa Cityline GmbH - CL2137
given by anon on 14/04/2017
I tried to get the compensation direct from Laufthansa. Despite a clear case, they refused hoping I would go away. Because I live in Greece, I decided to use euclaim, as it was going to be difficult to take the airline to court and I had already spent 2 months waiting for them to answer me. So I resorted to euclaim. Website, live chats and everything worked well.
Deutsche Lufthansa AG - LH471
given by Mr/MrsBravo on 13/04/2017
Good service, it got the job done eventually and it took very little information supply and practically no bother at all. But the time issue was rather problematic.
Easyjet - U27904
given by Olga on 13/04/2017
Good service, easy to use..happy with results.Took about 2 months.
Condor Flugdienst GmbH - DE2227
given by A Cohen on 03/04/2017
one thing i can tell u is that it is so comfortable to deal with euclaim!!
every detail is handled with care! u dont have to wait long for responses!
and they bring you to your goal!!!!!!
thanks for the whole euclaim team!!!!!
Brussels Airlines - SN502
given by Husnain Shafiq on 24/03/2017
I submitted the case in January 2016 of 5 passengers delayed over 10 hours to reach the destination. According to the laws it is a straight forward case and i should have recieved the resolution long time ago but so far have not had any decision apart from some indecisive emails. Extremely disappointing service. I would suggest go to any local high street solicitor for such cases rather than such companies. Please avoid!
Qatar Airways (W.L.L.) - QR10
given by Mr/Mrs Mocreac on 23/03/2017
Пришлось ждать 7 месяцев.
Ukraine International Airlines - PS416
given by Mr/Mrs Rizzuto on 18/03/2017
The EUclaim electronic process was easy to understand with only the expense of international postage, signature guarantees/notary services, and 19% VAT being unexpected. Out of a EU$600 claim, I received US$452.61 less expense for postage, notary. The process is not inexpensive, but I was personally offered only US$200 credit voucher from the US airline involved.
Communication through the process was clearly understood, and we had the opportunity to ask questions during the process with only a few days delay in response. Response to the claim occurred well within expectations: the airline's response seemed a bit untimely.
EUclaim website shows that using a Bank as financial services provider is acceptable, but they push hard to use PayPal as the financial agent between themselves and the customer sighting that the transfer process works more smoothly. They did yield and used international wire which took 24 hrs. PayPal "is not" a free service: they disclose international service fees on top of their domestic fees, and they use their own calculated currency conversion fee.
United Airlines, Inc. - UA927
given by Rob van Rijs on 18/03/2017
I started a claim procedure with EUclaim Netherlands after a 30-hour, international flight delay. When I received EUclaim's confirmation and their request to submit an Authorization, I was flabbergasted. The text of this authorization was so badly composed that I have decided not to procede with EUclaim, Two examples: they mention "warrantor" - this should be "Principal", and the word "authority" should be "authorization". Many more of such inconsistencies exist, leaving me with a distinct mistrust of their judicial capabilities. Moreover, their General Conditions 2016.2 state that, over-and-above their very high commission and admin.costs, they are entitled to deduct various other costs incurred from the claim amount received from the airlines.
KLM Royal Dutch Airlines - KL736
given by SBRDavy on 17/03/2017
They've been really patient and persistent to recover my claim. Updated regularly on the status and in the end they got the job done!
Very happy. Thanks!
Deutsche Lufthansa AG - LH1025