given by Maria on 17/10/2016
It's over 18 months since I submitted my claim and have just been told that I need to wait, that this is how long the process takes. Not really good enough when you charge around 30% for the service.
Thomas Cook Airlines UK - TCX125
given by lara on 16/10/2016
It's been almost a year and a half that I still don't have proper feedback. It's always another excuse. The best one now is that the airlines reference number system doesn't work! Really, how do they pay any other person? I always have to go back to ask what is happening with my claim. I leave it for a month and when I follow up again, same excuse! ! Really don't think you have any customer service . People sometimes just expect feedback as promised and not for client to follow up
Arke Fly - OR362
given by asmae on 06/10/2016
I never knew about the service but I chose to try it and trust EUclaim team. The sevice is excellent. I got my claim after 2 months and the money was in my bank account. I highly recommand it . Thank you for the quality of the service and for your reactivity
Deutsche Lufthansa AG - LH1331
given by ST on 06/10/2016
Even though the service is super helpful and easy to follow, i didnt appreciate the lack of transparency in the charges. They take approx. 40% of the claim, so have this present when selecting this service.
Brussels Airlines - SN2591
given by Stefan on 06/10/2016
I'm waiting one year, and there is no any update! They told me to wait on other passengers (for this flight) to complete their claim. Probably they will waiting two more years.
SWISS International Air Lines Ltd. dba Swiss - LX1417
given by Jim&Judy on 05/10/2016
Submitted my claim on 8/12/2016. Funds credited to my bank account on 10/4/2016. Their people are great to work with. They are knowledgeable, friendly, fun, and very pleasant. Communications was excellent. Would definitely use them again. Thanks for all your help!!!!!!!!
KLM Royal Dutch Airlines - KL1130
given by anonymous on 04/10/2016
Our flight was cancelled but the company offered alternative flight. We did not even know we can get a refund in this case. All the process can be finished online and was very smooth.
Germanwings GmbH - 4U14
given by Customer 41 on 03/10/2016
Cant fault this company. They do what they say they'll do. Stress free! Thanks so much for the help! 10/10. I have nothing but praise for them (EUclaim). Again, great service!
Malaysia Airlines - MH3
given by Kim & Cheryl Australia on 03/10/2016
EU claim was great and achieved for us the result that we deserved
Deutsche Lufthansa AG - LH779
given by Mr/Mrs De Schutter on 01/10/2016
We got our claim within three months. Everthing went as promised.
Wizz Air Hungary - W63526