Passengers on Lufthansa flight LH 2066 from Munich to Hamburg were surprised when the departure of their flight was postponed right before take-off. The airplane turned around and went back to the gate. What happened?
Short before take-off, the crew noticed that not all 119 passengers were on board. It turned out they forgot to wait for a whole bus full of passengers!
One of the Lufthansa representatives said: “we have never experienced anything like this before".
A mistake in the communication was to blame. Neither the cocktpit- nor the cabin crew were notified that there were 3 busses on their way to the airplane.
When the third bus ran a bit behind, the crew thought the boarding procedure was closed. Luckily they realized their mistake and the pilots returned the airplane to the gate.
The only consequence was a slight depature delay. All 119 passengers eventually arrived safely in Hamburg.