Nigerian prince Michael Abiona was amazed recently after finding over 400,000 emails in his personal inbox. The 43-year-old Lagos Royal said he was inundated with what looked like “Ryanair customer complaint emails. I can’t find anything as my whole inbox is jammed with emails complaining out about Ryanair.”
Ryanair published their customer complaints email address in October last year, after the National Consumer Agency, the government watchdog launched an enforcement action against the airline in an effort to compel it to publish an address – in line with e-commerce laws. However the emails never arrived and it has been said that the no frills airline may have given a bogus address.
“It looks like we may have given Mr. Abiona’s email address out by mistake.” explained Ryanair CEO Michael O’Leary. “We apologise for any inconvenience this may have caused our customers and the prince.”
Ryanair is expected to publish a new complaints email address sometime next year.
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