Was your Thomas Cook flight cancelled?

We can help you claim the compensation you are entitled to.

Thomas Cook (MT) files for bankruptcy

On Monday, September 23 2019, Thomas Cook (MT) filed for bankrupcty following months of financial difficulty. Over 600.000 passengers are stranded by the sudden seize of operation. The Civial Aviation Authority is working on flying all 150.000 affected British holidaymakers home. EUclaim can no longer accept claims for compensation regarding Thomas Cook delays or cancellations. 

Your rights regarding Thomas Cook flight cancellations

European Regulation 261/2004 was established in 2005 to protect the rights of passengers subjected to flight problems such as delays and cancellations. Your rights are protected by this regulation if you fly from an EU country or into an EU country with a European airline. Thomas Cook is a European airline meaning all flights operated by this airline are covered by Regulation 261/2004.

In order for you to be entitled to compensation, the moment that you were informed of the Thomas Cook cancellation is important.

• If you were informed more than 2 weeks in advance, you are not entitled to compensation
• If you were informed between 14 and 7 days before departure and you arrived more than 4 hours later, you are entitled to compensation
• If you were informed 7 days or less before departure and you arrived more than 2 hours later, you are entitled to compensation

Extraordinary circumstances and your right to compensation

Airlines regularly state that a flight is cancelled due to an ‘extraordinary circumstance’. In the event of such a circumstance they are not obliged to pay the financial compensation you would otherwise be entitled to. Regulation 261/2004 clearly specifies what constitute as an ‘extraordinary circumstance’. Examples are strikes, bad weather conditions, medical emergency landings and terrorism.

Example: Your Thomson flight from Manchester to Punta Cana, Mexico is cancelled because of a tropical storm. Poor weather conditions are considered to be extraordinary, therefor you are not entitled to compensation.

Amount of compensation

If you were not informed about your flight cancellation in due time, Thomson is obliged to pay you compensation. The amount of compensation is established in Regulation 261/2004 and based on the distance of the flight:

Flight destinations within the EU

• €250 (£221*) compensation for a cancelled Thomas Cook flight up to 1,500 km
• €400 (£354*) compensation for a cancelled Thomas Cook flight exceeding 1,500 km

Flight destinations outside the EU

• €250 (£221*) compensation for a cancelled Thomas Cook flight up to 1,500 km
• €400 (£354*) compensation for a cancelled Thomas Cook flight between 1,500 km and 3,500 km
• €600 (£530*) compensation for a cancelled Thomas Cook flight exceeding 3,500 km

*Compensation calculated February '21 rate of £1: €1,13 and rounded to the nearest £1.

With a flight distance of 3,500 km or more and a delay of between three and four hours, you are entitled to 50% of the compensation amount.

Recently cancelled Thomson flights

You find a list of recently cancelled Thomson flights below. We compile this list everyday through our extensive and exclusive database. If you submit your claim with us, we will make sure you receive the compensation you are entitled to. Our legal team of experts has a 97% success rate in court.