Is your Thomas Cook Airlines UK flight cancelled?

Did Thomas Cook Airlines UK cancel your flight?

Does your flight fall under Regulation 261/2004  and was it cancelled? If so, you may be entitled to compensation for loss of time. This compensation can amount to up to €600 per person. We will be happy to tell you more about what your rights are and whether you are entitled to compensation.

If your flight with Thomas Cook Airlines UK is cancelled, when are you entitled to compensation?

Your right to compensation for a cancelled flight depends on when you were notified of the cancellation:

• If you were informed more than 2 weeks in advance, you are not entitled to compensation
• If you were informed between 14 and 7 days before departure and you arrived more than 4 hours later, you are entitled to compensation
• If you were informed 7 days or less before departure and you arrived more than 2 hours later, you are entitled to compensation

Note that you are only entitled to compensation if you were flying from an EU country, or if you were flying from outside of the EU to an EU country with a European airline.

You should be offered a replacement flight by Thomas Cook Airlines UK

Thomas Cook Airlines UK is obliged to offer you an alternative flight. The above schedule of compensation will apply if you accept the alternative flight and then arrive at the airport earlier or later than planned.

Even if you were informed by Thomas Cook Airlines UK less than 2 weeks before the scheduled departure and you refuse the alternative flight, you are entitled to compensation. In addition, you must get a refund of your ticket costs. You always have the right to refuse an alternative flight.

Thomas Cook Airlines UK is not responsible if the cancellation is due to extraordinary circumstances

There are situations where you are not entitled to compensation for a cancelled flight. When Thomas Cook Airlines UK can show that they were not responsible for the flight cancellation, we refer to this as an extraordinary circumstance. Such as flight cancellations due to weather conditions, air traffic control strikes and acts of terrorism.

Within the EU:

• €250 compensation for a cancelled flight up to 1500 km
• €400 compensation for a cancelled flight between 1500 and 3500 km

For flight destinations outside the EU you are entitled to:

• €250 compensation for a cancelled flight up to 1500 km
• €400 compensation for a cancelled flight between 1500 and 3500 km
• €600 compensation for a flight exceeding 3500 km

How much compensation will Thomas Cook Airlines UK have to pay you?

If your cancelled flight is covered by Regulation 261/2004 and you are entitled to compensation, the amount of compensation is based on the distance of your flight. This is divided into EU and non-EU destinations.

Recent flights with Thomas Cook Airlines UK that experienced problems

Every day EUclaim analyses around 13 million flight, news and weather reports. Based on this information, we compile an up-to-date list of cancelled flights and the problems they experienced. Has your flight been cancelled? Check the list to see if your flight is on it.

About EUclaim

EUclaim was founded in 2007 and helps airpassengers receive compensation from the airline. With our access to the Lennoc Flight Intelligence database we review million flights a day and assess them to the rules that comply with Regulation 261/2004 or The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019. Our data combined with our team of legal experts guarantee our 97 percent success rate in court. EUclaim helps you receive compensation for your flight delay or flight cancellation!

Claim your compensation for flight cancellation

Check whether you are entitled to compensation in our database. Within 3 minutes you will know whether you are entitled to compensation.