Is your TUI Airways flight cancelled?

Has your flight with TUI Airways been cancelled?

Was your TUI Airways flight cancelled? You may be entitled to compensation of up to €600 per person under Regulation 261/2004. Read more about your rights and check whether you are entitled to compensation.

If your flight with TUI Airways is cancelled, when are you entitled to compensation?

Your right to compensation for a cancelled flight depends on when you were notified of the cancellation:

• If you were informed more than 2 weeks in advance, you are not entitled to compensation
• If you were informed between 14 and 7 days before departure and you arrived more than 4 hours later, you are entitled to compensation
• If you were informed 7 days or less before departure and you arrived more than 2 hours later, you are entitled to compensation

Note that you are only entitled to compensation if you were flying from an EU country, or if you were flying from outside of the EU to an EU country with a European airline.

TUI Airways should offer you a replacement flight

If your flight is cancelled, TUI Airways must offer you a replacement flight. The above compensation schedule applies if you accept the alternative flight and then arrive earlier or later. You will then be compensated for the time difference.

Even if you were informed by TUI Airways less than 2 weeks before the scheduled departure and you refuse the alternative flight, you are entitled to compensation. In addition, you must get a refund of your ticket costs.

TUI Airways is not responsible if the cancellation is due to extraordinary circumstances

There are situations where you are not entitled to compensation for a cancelled flight. When TUI Airways can show that they were not responsible for the flight cancellation, we refer to this as an extraordinary circumstance. Such as flight cancellations due to weather conditions, air traffic control strikes and acts of terrorism.

Within the EU:

• €250 compensation for a cancelled flight up to 1500 km
• €400 compensation for a cancelled flight between 1500 and 3500 km

For flight destinations outside the EU you are entitled to:

• €250 compensation for a cancelled flight up to 1500 km
• €400 compensation for a cancelled flight between 1500 and 3500 km
• €600 compensation for a flight exceeding 3500 km

Get your financial compensation for your flight cancellation

EUclaim offers free advice on whether you are entitled to compensation for a  flight. All we need are your flight details. Fill in your flight number and the date of the  flight and you will immediately receive our advice. If you submit your claim through EUclaim, we’ll handle the entire process on a no win, no fee basis and make sure you get what you’re entitled to.

Recent flights with TUI Airways that experienced problems

Every day EUclaim analyses around 13 million flight, news and weather reports. Based on this information, we compile an up-to-date list of cancelled flights and the problems they experienced. Has your flight been cancelled? Check the list to see if your flight is on it.

About EUclaim

EUclaim was founded in 2007 and helps airpassengers receive compensation from the airline. With our access to the Lennoc Flight Intelligence database we review million flights a day and assess them to the rules that comply with Regulation 261/2004 or The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019. Our data combined with our team of legal experts guarantee our 97 percent success rate in court. EUclaim helps you receive compensation for your flight delay or flight cancellation!

Claim your compensation for flight cancellation

Check whether you are entitled to compensation in our database. Within 3 minutes you will know whether you are entitled to compensation.