There are several different packages available for purchase depending on your particular circumstances.
Our most popular packages will assist you in claiming against your credit card provider or a legal expenses insurance policy if you have one, for instance tagged on to your household insurance. We also offer a service where we handle the claim for you on a no win, no fee basis.
NO WIN, NO FEE
EUclaim can file the claim for you with the airline. When the airline refuses to pay the financial compensation you are entitled to, EUclaim will start a legal procedure for you when necessary.
EUclaim works on a No Win No Fee basis. This means you only pay us a fee when we are successful. You will receive 71% of the claim amount, minus 26 euros administration costs per passenger. When we are not able to solve your claim, you do not pay us anything.
CREDIT CARD CLAIM
Thanks to section 75 of the Consumer Credit Act 1974, in the United Kingdom if certain conditions are met, customers who have a claim against a supplier for breach of contract will generally have a like claim against their credit card issuer. Put simply if you satisfy the conditions then you can decide whether or not to claim against the airline or your credit card provider for your losses. It is important to remember however that you cannot recover the same amounts twice.
How does it work?
For the provisions to apply, certain conditions must be met. Broadly speaking they are;-
1. the cash price of the goods and services paid for by credit card must be more than £100, but less than £30,000; and
2. the credit must have been provided under a pre-existing arrangement that involves both the supplier and credit provider.
The situation is straightforward if you purchased your ticket from the airline directly, however things get a little complicated in the case of tickets purchased through a travel agent. You should be covered if you purchased the flight as part of a travel agentís own package of travel arrangements then the flight will be covered.
The claim is not limited to the amount of the credit card transaction and customers can claim for all losses suffered as a result of the breach of contract. We would urge all of our customers to always keep receipts and ensure that all amounts are claimed.
There are very strict conditions and it is vitally important that each question is answered accurately. If you are not entitled to claim against your credit card provider you may still be able to claim compensation from the airline and you should use our delay or cancellation tool for this.
LEGAL EXPENSES INSURANCE
This type of insurance is sometimes provided on a stand-alone basis, however legal expenses insurance is commonly included as an addition (often free or low cost) to other insurance policies you purchase such as motor policies and household policies.
A typical legal expenses policy will provide cover for the legal expenses that the policyholder may incur in bringing, or defending claims. The areas usually covered would be most personal injury, small consumer disputes, property and employment disputes. In the event that your claim is covered the insurance company would not only cover the costs of bringing the claim, but should also cover any award of the other partyís legal costs.
Normally, there is a requirement that if a policyholder makes a claim for legal expenses, any legal action for which the expenses are incurred must have a reasonable prospect of success. A typical policy will reserve to the insurer the opportunity to make a payment to the policyholder, rather than cover the cost of funding the claim if this is prohibitive, and a right to insist that a reasonable offer is accepted.
When a claim is made, the insurers will assess the dispute in-house (or perhaps with the assistance of one of their panel of solicitors), and will then determine whether to fund the claim (i.e if there is an arguable case). If the insurer concludes that the case has little prospect of success, it may simply notify the policyholder that it is not prepared to accept the claim.
It is therefore vitally important, when making a claim under a legal expenses policy, that your case is presented in the best possible light with as much supporting documentation as is available.
How does it work?
If you have a legal expenses policy which you think may cover the claim (you should read your policy documents very carefully to check this) then you will have the option to purchase a claim pack.
If you are unsure as to whether you have legal expenses cover or not, we have an option to purchase a claim pack directed at your insurer enquiring whether or not such cover is in place and if so, asking them to process your claim.
If you are not entitled to claim on a legal expenses policy you may still be able to claim compensation directly from the airline, or in certain circumstances your credit card provider (if you paid by credit card and satisfy the conditions), and you should use our delay or cancellation tool for this.