What is an extraordinary circumstance?

“Unfortunately you are not entitled to compensation madam, the flight was delayed due to bad weather which we consider to be an extraordinary circumstance..” Airlines refer to the term ‘extraordinary circumstance’ quite often. This excuse means that the airline does not have to pay compensation to the passengers for the delay. What exactly is an extraordinary circumstance and when does it apply? We explain below.

When does an extraordinary circumstance apply?

We refer to an extraordinary circumstance when the airline isn’t at fault for a flight delay or cancellation. Here are some examples of circumstances that could be considered as extraordinary:

When can’t the airline claim an extraordinary circumstance?

Often confused with each other is ‘an extraordinary circumstance’ and a circumstance that is not the ‘fault’ of the airline.. A technical defect can occur spontaneously. For example, a flat tyre. The airline is responsible for the maintenance of the aircraft and many technical faults can be prevented that way. Technical defects that cause delays over three hours are not considered extraordinary and you can claim compensation. Below we give you some examples of situations where the airline cannot claim an extraordinary circumstance.

Have you experienced a long delay or cancellation? Check your compensation entitlement in our claim calculator.

Previous blog
Lonely Planet’s Best in Europe
Next blog
Skytrax announces the winner: Emirates is worlds’ best airline

Add a comment

Chat or call