Were you denied boarding on your flight?

You may have a right to compensation

You can claim up to €600 (£535*) per passenger. Check your flight now and we give you free advice within three minutes.

Check your right to claim

Fill in your flight data and we give you free advice within three minutes.

Submit your claim with us and we handle the entire process.

You receive your compensation. No win, no fee.

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Passenger rights for an overbooked flight

Were you in time at the check-in desk, but denied boarding the flight? It’s possible that your flight is overbooked. Did you arrive at your destination with more than three hours’ delay, and did the airline not give you a satisfactory reason why you were denied boarding? According to Regulation 261/2004 and The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019 you may be entitled to compensation.

To be entitled to denied boarding compensation, your flight must meet the following requirements:

  • You flew from an EU country
  • Or you flew from outside the EU to a country within the EU with a European airline
  • Or depart from an airport in the United Kingdom and the flight was operated by an UK airline
  • You arrived with more than three hours’ delay at your final destination

With denied boarding, it is important that your boarding pass was printed at the airport so we can show that you were there on time. There are some situations when airlines may deny boarding to passengers in which case you have no right to compensation. Valid reasons for denied boarding are drunk behaviour, health concerns, incomplete travel documents and security reasons.

Example: you are flying with British Airways from London Heathrow to Bangkok. At the gate, you show a member of the ground crew an ID card. As a valid passport is required for most travels outside of the EU, British Airways is allowed to prevent you from boarding the plane. You are not entitled to compensation.

Amount of denied boarding compensation

If you are entitled to compensation because you are refused boarding, the amount is based on the distance of the flight.

Amount of compensation

  • €250 (£220)* compensation for a delayed flight up to 1500 km
  • €400 (£350)* compensation for a delayed flight between 1500 and 3500 km
  • €600 (£520)* compensation for a delayed flight exceeding 3500 km

When the distance of your flight is 3500 km or more and you arrive with a delay between three or four hours, you are entitled to 50% of the compensation amount.

The route with which you flew and the airline that performed the airline are key in determining if your will fall with the scope of the EC 261 regulation (and be entitled to Euro’s) or the The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019 (and be entitled to GBP).

Financial compensation for denied boarding

If you were denied boarding, we can give you free advice on whether you are entitled to compensation. All we need are your flight details. Fill in your flight number and date and you will immediately receive advice. Submit your claim with EUclaim and we will take care of the entire process on a ‘no win no fee’ basis.

Free flight check

Your rights regarding denied boarding

If the airline cannot give you a reason why you were denied boarding, you are entitled to a replacement flight. If you are not satisfied with the alternative flight offered, you have the right to cancel the booking and receive a full refund for the cost of the ticket.

Our success stories

Jure C.

Published on 18-04-2019

They’ve provided an excellent service and were very clear at all the steps of what will happen next.


Published on 01-07-2019

Best claim service!!! Even after almost 2 years they kept trying and they got it. I highly recommend them.

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