Flight cancelled, what are your rights?

Was your flight cancelled? If so, you may be entitled to compensation. According to Regulation 261/2004, your right to compensation for a flight cancellation depends on the moment you were informed about the flight cancellation:

  • If you were informed more than 2 weeks in advance, you are not entitled to compensation
  • If you were informed between 14 and 7 days before departure and you arrived more than 4 hours later, you are entitled to compensation
  • If you were informed 7 days or less before departure and you arrived more than 2 hours later, you are entitled to compensation

Were you informed of the flight cancellation less than 15 days before departure?  Note that you are only entitled to compensation if you were flying from an EU country, or if you were flying from outside of the EU to an EU country with a European airline. Your flight must meet these requirements in order to appeal to European Regulation 261/2004.

Why EUclaim

10 years of experience

97% successful in court

Helped 350.975 passengers
Superior Claims Handling!

Lennoc Flight Intelligence database

Extraordinary circumstances for flight cancellation

There are situations when you are not entitled to compensation for a cancelled flight. When the airline can show that they were not responsible for the flight cancellation we refer to this as an extraordinary circumstance. Such as flight cancellations due to weather, air traffic control strikes and acts of terrorism.

Example: You are informed about the cancellation of your flight four days before departure. Your replacement flight will depart on the same day as your original flight, but you arrive four hours elater than your original departure time. In this situation, you are entitled to compensation.

Amount of flight cancellation compensation

If your cancelled flight falls under Regulation 261/2004, the amount of compensation is based on the distance of your flight.

Amount of compensation

Calculate the distance of your flight

  • {{ airport.Name }} ({{ airport.IATACode }})
Er zijn geen luchthavens gevonden met uw zoekopdracht.
  • {{ airport.Name }} ({{ airport.IATACode }})
Er zijn geen luchthavens gevonden met uw zoekopdracht.
The distance between {{ distanceCalculator.flights[0].departureAirport }} and {{ distanceCalculator.flights[0].arrivalAirport }} is {{ distanceCalculator.distance | number:2 }} km.
You have not yet filled in all the required information.

Flight destinations within the EU

  • €250 (£225*) compensation for a cancelled flight up to 1,500 km (e.g. London to Paris)
  • €400 (£360*) compensation for a cancelled flight exceeding 1,500 km (e.g. London to Lisbon)

Flight destinations outside the EU

  • €250 (£225*) compensation for a cancelled flight up to 1,500 km (e.g. London to Basel)
  • €400 (£360*) compensation for a cancelled flight between 1,500 km to 3,500 km (e.g. London to Marrakesh)
  • €600 (£535*) compensation for a cancelled flight exceeding 3,500 km (e.g. London to Cape Town)

If your flight exceeds 3,500 km and your arrival delay is between three and four hours, you are entitled to 50% of the compensation amount.

*Compensation calculated October’17 rate of £1: €1.12 and rounded to the nearest £5.

Free flight checkFree flight check

Financial compensation for flight cancellation

EUclaim provides you with free advice on your rights to compensation regarding a flight cancellation. All we need are your flight details. Fill in your flight number and date and we will give you instant advice on your rights. Submit your claim through EUclaim and we will take care of the entire process on a ‘no win no fee’ basis.

Cancelled flights with a right to compensation

We analyse around 13 million flight, news and weather reports every day. Based on this information, we compile a current list of UK flight cancellations for which we know its passengers are entitled to compensation. Was your flight recently cancelled? Then you can quickly find out if you are entitled to compensation by checking our list.

Recent flight cancellations

Your rights regarding flight cancellation

If you were informed about the cancellation of your flight, the airline must provide you with a replacement flight at no extra cost to you. If you are not satisfied with the alternative flight, you have the right to cancel your booking and receive a full refund for the cost of your ticket.

Chat or call