You could be entitled to compensation for the loss of time!

If your Lufthansa flight was cancelled you could be entitled to compensation adding up to €600 (£538*).

Your rights when your Lufthansa (LH) flight is cancelled

In 2005 European Regulation 261/2004 was established to protect passenger rights. When a flight is cancelled you are entitled to compensation up to €600 (£538*) per person unless extraordinary circumstances are responsible for the cancellation.

Since Regulation 261/2004 is a European Regulation, it only applies to passengers departing in the EU or flying to a country in the EU with a European airline. All Lufthansa flights fall under European legislation.

If your flight is cancelled you need to be informed in time. The airline is responsible for this. The following criteria apply:

Extraordinary circumstances, no right to compensation

Sometimes the airline is not at fault for the flight cancellation and cannot be held responsible. In these events a flight is cancelled due to extraordinary circumstances such as strikes, bad weather, acts of terrorism or medical emergencies. If your flight is cancelled due to extraordinary circumstances you are, unfortunately, not entitled to compensation.

Example: Your Lufthansa flight from Berlin to London is cancelled because of a snowstorm. It takes three days before you can catch a flight home. You are not entitled to compensation in this situation as a snowstorm is an extraordinary circumstance.

Amount of compensation

If Lufthansa cancels your flight and doesn’t notify you in time, you could be entitled to compensation. The amount of compensation is based on the distance of your flight:

Amount of compensation

Flight destinations within the EU

Flight destinations outside the EU

*Compensation calculated September '18 rate of £1: €1,11 and rounded to the nearest £1.

Recently cancelled Lufthansa flights

If your Lufthansa flight was recently cancelled you can find it on our problem flight list below. You can also fill in your flight details in our claim calculator. We give you free and immediate advice on your rights. Submit your claim with EUclaim and we handle the entire process of claiming for you. Our strong legal team goes to court if necessary and has a success rate of 97%. We make sure that you get what you are entitled to.

Recently cancelled flights

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Does your cancelled flight not appear on the list below? Check your flight and within a few minutes you will know if you are entitled to a compensation.

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