Was your flight delayed?

Right to flight delay compensation

Was your flight delayed and did you arrive at your end destination with a delay of three hours or more? Then, according to Regulation 261/2004, you may be entitled to a flight delay refund up to €600 (£528*) per person.

When are you entitled to flight delay compensation?

You are only entitled to compensation if the flight delay falls under the EU Regulation 261/2004. To be entitled to compensation, your delayed flight must meet the following flight delay rules:

• Flight departed from an EU country
• Or the flight departed from outside the EU to a country within the EU with a European airline
• And the flight arrived at the end destination with a delay of three hours or more.

Flight delays due to extraordinary circumstances

There are situations when affected passengers are not entitled to compensation for delayed flights. This is the case when the airline is not responsible for the flight delays due to extraordinary circumstances. Examples of these include bad weather conditions, air traffic control strikes and acts of terrorism.

Example: You leave London Heathrow with a flight delay of 3 hours and 15 minutes. You arrive at Amsterdam Schiphol with a flight delay of 2 hours and 45 minutes. During the flight, the airline managed to make up some of the lost time. Therefore, as the arrival delay is less than three hours, you are not entitled to flight delay compensation according to Regulation 261/2004.

How much compensation are you entitled to for a delayed flight?

When your delayed flight falls under Regulation 261/2004, the amount of compensation is based on the distance of your flight.

Flight destinations within the EU

• €250 (£220*) compensation for a delayed flight up to1,500 km (e.g. Guernsey to London)
• €400 (£352*) compensation for a delayed flight exceeding 1,500 km (e.g. London to Ibiza)

Flight destinations outside the EU

• €250 (£220*) compensation for a delayed flight up to1,500 km (e.g. London to Zurich)
• €400 (£352*) compensation for a delayed flight between 1,500 km and 3,500 km (e.g. London to Istanbul)
• €600 (£528*) compensation for a delayed flight exceeding 3,500 km (e.g. London to New York)

When the distance of your flight is 3500 km or more and you arrive with a delay between three or four hours, you are entitled to 50% of the compensation amount.

*Compensation calculated May '18 rate of £1: €1,14 and rounded to the nearest £1.

"Our superior service entails that we go all the way to ensure that you receive the compensation you deserve."

Claim your delayed flight compensation

We offer free advice on whether you are entitled to compensation for a delayed flight. All we need are your flight details. Fill in your flight number and the date of the delayed flight and you will immediately receive our advice. If you submit your claim through EUclaim, we will handle the entire process on a ‘no win, no fee’ basis and ensure you get what you’re entitled to.

Flight delays with a right to compensation

Every day we analyse around 13 million flight, news and weather reports. Based on this information, we compile a current list of delayed flights with the problems they had. Was your flight delayed? Then check the list to see if your flight is on it.

With which airline did you fly?

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From which airport did you fly?

London Gatwick

London Heathrow

London Stansted

Manchester

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Glasgow Gatwick Heathrow

Luton Stansted Liverpool

Manchester

Your rights regarding a flight delay

Was your flight delayed two hours or more? This means that the airline was obliged to provide you with food, drink and, if necessary, hotel accommodation.