Passenger rights for a missed flight connection 

Regulation 261/2004 safeguards your rights from the moment you miss a connecting flight due to the delay or cancellation of your first flight. Regulation 261/2004 is a European regulation and therefore your right to compensation for a missed connection only applies when:

  • You fly from an EU country
  • Or if you fly from outside the EU to a country within the EU with a European airline

It is also stated in Regulation 261/2004 that you are only entitled to compensation when you arrive at your end destination with a delay of more than three hours.

Missed connections due to extraordinary circumstances

There are situations in which you are not entitled to compensation. This is the case when ‘extraordinary circumstances’ apply and the airline can show that they were not responsible for the missed connection. Examples of extraordinary circumstances include missed connections due to bad weather conditions, strikes and acts of terrorism.

Example: You are flying from London to New York. You have a connecting flight in Amsterdam and both flights are under one booking. Your flight from London to Amsterdam is delayed by 45 minutes and you are no longer able to make your connecting flight. The next possible flight to New York leaves in 12 hours. In this situation you may be entitled to compensation.

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Amount of compensation for missed connections

If you are entitled to compensation for a missed connection, the amount is based on the distance to your final destination.

Amount of compensation

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Flight destinations within the EU

  • €250 (£224*) compensation for a flight up to 1,500 km (e.g. London to Copenhagen)
  • €400 (£359*) compensation for a flight exceeding 1,500 km (e.g. London to Malaga)

Flight destinations outside the EU

  • €250 (£224*) compensation for a flight up to 1,500 km (e.g. London to Geneva)
  • €400 (£359*) compensation for a flight between 1,500 km to 3,500 km (e.g. London to Marrakesh)
  • €600 (£538*) compensation for a flight exceeding 3,500 km (e.g. London to Hong Kong)

When the distance of your flight exceeds 3,500 km and you arrive with a delay between three and four hours, you are entitled to 50% of the compensation amount.

*Compensation calculated September '18 rate of £1: €1,11 and rounded to the nearest £1.

Murillo

Published on 15-07-2017

The communication was always smooth and in the end I got the money! Highly recommended!

Fay Mitchell

Published on 05-09-2017

I am delighted to have received compensation for my delayed flights all made so easy for me by EUclaim. Great company. THANK YOU!

Financial compensation for a missed connection

EUclaim provides you with free advice regarding your rights to compensation when you suffered a missed connection. All we need are your flight details. Fill in your flight number and date and you will immediately receive advice stating your rights. Submit your claim through EUclaim and we will take care of the entire process on a ‘no win no fee’ basis.

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Your rights for missing your connecting flight

To qualify for compensation for a missed connection, it is important that all flights were purchased under one booking. If you booked the flights separately, you are not entitled to compensation if you miss a connecting flight.

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