Our service

You get what you’re entitled to!

Did you have a problem with your flight, such as a delay, cancellation or missed connection, or were you denied boarding? We can help you get compensation!

Your right to compensation

If you arrived at your end destination with a delay of three hours or more, you may be entitled to compensation for loss of time. Regulation 261/2004 has been active within the European Union since 2005. It protects your rights as an airline passenger and determines the obligations of the airline.

Example: Your flight is delayed and you arrive at your destination over three hours late. In this case, you are entitled to compensation for your loss of time.

The amount of compensation is based on the distance of the flight. Regulation 261/2004 sets out the following amounts: 

Did you arrive at your destination with a delay between three and four hours for a flight with a distance of 3,500 km or more? Then, according to the Sturgeon ruling, you are entitled to 50% of the compensation amount.

If the airline can prove there were ‘extraordinary circumstances’ and that they were not responsible for the delay, you are not entitled to compensation. If you’re not sure whether you are entitled to compensation, you can contact us for free advice.

*Compensation calculated May '18 rate of £1: €1,14 and rounded to the nearest £1.

What service does EUclaim offer?

The service we offer is based on our access to the unique Lennoc Flight Intelligence database. Detailed flight, weather and news reports retrieved from the database ensure that we have accurate information when it comes to determining whether you are entitled to compensation. This information is also important should we have to start legal proceedings on your behalf. This extensive service is made possible by our team of experts. From the moment you submit a claim about a flight problem, we will work hard to ensure you receive what you are entitled to. All you have to do is send us the relevant information and we will do the rest.

This is how it works

Your personal online file

When you submit your claim for a flightdelay or cancellation with EUclaim we make sure you get the compensation you are entitled to. When submitting a claim you receive access to your personal online file, called ‘My EUclaim’. You can login to your file with your own email address and chosen password. Here, you are kept up to date with proceedings and statusupdates of your claim. By consulting the timeline in your online file you can see the work we do for your claim and upload necessary documents. Do you have any questions regarding your claim? You can contact our Customer Care team easily through your online file by submitting a message.

What does the EUclaim service cost?

Our service is based on ‘no win no fee’. This means you pay us nothing if we are unsuccessful with your claim. If we successfully receive compensation on your behalf from the airline, we will deduct a success fee of 25% (excl. VAT) plus £25 (incl. VAT) per person for administration costs. There is absolutely no risk for you.

Questions? Contact us!

Do you have any questions regarding our service? We are here to help! Our Customer Care team is available to answer your questions from 07:30 a.m. to 04:30 p.m., Monday to Friday via telephone number 020 3318 3583, via email customercare@euclaim.co.ukand via our own personal live chat.

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