If you’ve had a problem with your flight, such as a flight delay or cancellation, a missed connection or were you denied boarding? We can help you get compensation!
Your right to compensation
If you arrived at your end destination with a delay of three hours or more, you may be entitled to compensation for loss of time. Regulation 261/2004 has been active within the European Union since 2005. It protects your rights as an airline passenger and determines the obligations of the airline.
Example: Your flight is delayed and you arrive at your destination over three hours late. In this case, you are entitled to compensation for your loss of time.
The amount of compensation is based on the distance of the flight. Regulation 261/2004 sets out the following amounts:
- €250 (£225*) per person for a flight up to 1,500 km
- €400 (£360*) per person for a flight of more than 1,500 km
- €600 (£535*) per person for a flight of more than 3,500 km
Did you arrive at your destination with a delay between three and four hours for a flight with a distance of 3,500 km or more? Then, according to the Sturgeon ruling, you are entitled to 50% of the compensation amount.
If the airline can prove there were ‘extraordinary circumstances’ and that they were not responsible for the delay, you do are not entitled to compensation. If you’re not sure whether you are entitled to compensation, you can contact us for free advice.
*Compensation calculated October’17 rate of £1: €1.12 and rounded to the nearest £5.
What service does EUclaim offer?
The service we offer is based on our access to the unique Lennoc Flight Intelligence database. Detailed flight, weather and news reports retrieved from the database ensure that we have accurate information when it comes to determining whether you are entitled to compensation. This information is also important should we have to start legal proceedings on your behalf. This extensive service is made possible by our team of experts. From the moment you submit a claim about a flight problem, we will work hard to ensure you receive everything you are entitled to. You only have to send us the relevant information and we will do the rest.
What does the EUclaim service cost?
Our service is based on ‘no win no fee’. This means you pay us nothing if we are unsuccessful with your claim. If we successfully receive compensation on your behalf from the airline, we will deduct a success fee of 25% (excl. VAT) plus £25 (incl. VAT) per person for administration costs. There is absolutely no risk for you.