Was your flight delayed by three hours or more? Did you miss a connecting flight? Was your flight cancelled? Were you denied boarding your flight? We will ensure that you get the compensation you’re entitled to.
Your rights as an airline passenger
Your rights as a European airline passenger are laid down in Regulation 261/2004. This regulation is only applicable within the European Union. Regulation 261/2004 can only be called upon when:
- You flew from an EU country
- Or when you flew from a non-European country to an EU country with a European airline
When your flight is delayed two hours or more, the airline is obliged to provide food, drink and, if necessary, hotel accommodation. If this is not provided, you can claim the costs back from the airline.
Right to compensation
Does your flight fall under European regulations and did you arrive at your final destination with more than three hours’ delay? If so, you may be entitled to compensation for loss of time. If the the flight delay was due to an extraordinary circumstance, you are not entitled to compensation. When ‘extraordinary circumstances’ apply, the airline can show that they were not responsible for the delay. Examples of such circumstances are bad weather conditions and acts of terrorism.
New Ruling for claiming compensation outside of EU
A recent ruling has changed your right to compensation for flightproblems happening outside of the EU. If your journey starts in the EU and you have to transfer flights outside of the EU, and that second flight is delayed or cancelled, this is considered a part of the journey that started in the EU. Therefore, you are still entitled to compensation for flightproblems occuring outside of the EU when your journey started in the EU.
Amount of compensation
If your flight falls under EU Regulation 261/2004, the amount of compensation you are entitled to is based on the distance of the flight.
Calculate the distance of your flight
Flight destinations within the EU
- €250 (£226*) compensation for a flight up to 1,500 km
- €400 (£362*) compensation for a flight of more than 1,500 km
Flight destinations outside the EU
- €250 (£226*) compensation for a flight up to 1,500 km
- €400 (£362*) compensation for a flight between 1,500 km and 3,500 km
- €600 (£543*) compensation for a flight of more than 3,500 km
With a flight distance of 3,500 km or more and a delay of between three and four hours, you are entitled to 50% of the compensation amount according to the Sturgeon ruling.
*Compensation calculated September '19 rate of £1: €1,10 and rounded to the nearest £1.
Which airline did you fly with?
Delayed flights
Cancelled flights
How you get flight delay compensation
We can give you free advice on whether you are entitled to compensation. All we need are the details of your delayed flight. Fill in your flight number and date and you will immediately receive our advice. Submit your claim through EUclaim and we will deal with the entire process on a ‘no win no fee’ basis.
Our success stories
Mary
Flight delayed for about 5 hours, but the airline was claiming a delayed departure time that was not accurate. I had no access to official records in order to rebut this so I contacted EUclaim.
Fay Mitchell
I am delighted to have received compensation for my delayed flights all made so easy for me by EUclaim. Great company. THANK YOU!