Was your flight delayed by three hours or more? Did you miss a connecting flight? Was your flight cancelled? Were you denied boarding your flight? We will ensure that you get the compensation you’re entitled to.
Your rights as an airline passenger
Within the European Union, passenger rights are protected by Regulation 261/2004. In the UK, since 2021, these rights have been protected in legislation The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019. Which legislation applies to your flight depends on the route and which airline you flew with. In order to fall under one of the legislations your flight must comply with the following rules:
- Depart from an airport in the United Kingdom and the flight was operated by an UK airline
- Or flying from the EU or to the EU with an European airline
When your flight is delayed two hours or more, the airline is obliged to provide food, drink and, if necessary, hotel accommodation. If this is not provided, you can claim the costs back from the airline.
Right to compensation
Does your flight fall under one of the regulations and did you arrive at your final destination with more than three hours’ delay? If so, you may be entitled to compensation for loss of time. If the the flight delay was due to an extraordinary circumstance, you are not entitled to compensation. When ‘extraordinary circumstances’ apply, the airline can show that they were not responsible for the delay. Examples of such circumstances are bad weather conditions and acts of terrorism.
New Ruling for claiming compensation outside of EU
A recent ruling has changed your right to compensation for flightproblems happening outside of the EU. If your journey starts in the EU and you have to transfer flights outside of the EU, and that second flight is delayed or cancelled, this is considered a part of the journey that started in the EU. Therefore, you are still entitled to compensation for flightproblems occuring outside of the EU when your journey started in the EU.
Amount of compensation
If your flight falls under EU Regulation 261/2004 or The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019, the amount of compensation you are entitled to is based on the distance of the flight.
Calculate the distance of your flight
- €250 (£220)* compensation for a delayed flight up to 1500 km
- €400 (£350)* compensation for a delayed flight between 1500 and 3500 km
- €600 (£520)* compensation for a delayed flight exceeding 3500 km
With a flight distance of 3,500 km or more and a delay of between three and four hours, you are entitled to 50% of the compensation amount according to the Sturgeon ruling.
* The route with which you flew and the airline that performed the airline are key in determining if your will fall with the scope of the EC 261 regulation (and be entitled to Euro’s) or the The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019 (and be entitled to GBP).
How you get flight delay compensation
We can give you free advice on whether you are entitled to compensation. All we need are the details of your delayed flight. Fill in your flight number and date and you will immediately receive our advice. Submit your claim through EUclaim and we will deal with the entire process on a ‘no win no fee’ basis.
Our success stories
EUclaim did exactly as they promised. I sent my flight disruption details, got an instant yes/no that they would take the case. Provided required data and they took care of the rest. It took a couple of weeks, but got the compensation, which I would not have received had I claimed for myself. Yes, they take a fee, but they get the job done.
Great service. I literally didn’t have to do anything, only submit some documents. The whole process took quite some time (almost 1 year) but I think that was due to the airline who didn’t want to pay compensation and the case ended up in court.