Was your flight delayed by more than three hours? Did you miss a connecting flight? Was your flight cancelled? Were you denied boarding your flight? We will ensure that you get the compensation you’re entitled to.
Your rights as an airline passenger
Your rights as a European airline passenger are laid down in Regulation 261/2004. This regulation is only applicable within the European Union. Regulation 261/2004 can only be called upon when:
- You flew from an EU country
- Or when you flew from a non-European country to an EU country with a European airline
When your flight is delayed by more than two hours, the airline is obliged to provide food, drink and, if necessary, hotel accommodation. If this is not provided, you can claim the costs back from the airline.
Right to compensation
Does your flight fall under European regulations and did you arrive at your final destination with more than three hours’ delay? In that case you may be entitled to compensation for loss of time. When the reason for the delay was caused by an extraordinary circumstance, you are not entitled to compensation. When ‘extraordinary circumstances’ apply, the airline can show that they were not responsible for the delay. Examples as such are extreme weather conditions and acts of terrorism.
Amount of compensation
If your flight falls under Regulation 261/2004, the amount of compensation you are entitled to is based on the distance of the flight.
Flight destinations within the EU
- €250 (£225*) compensation for a flight up to1,500 km
- €400 (£360*) compensation for a flight of more than 1,500 km
Flight destinations outside the EU
- €250 (£225*) compensation for a flight up to 1,500 km
- €400 (£360*) compensation for a flight between 1,500 km and 3,500 km
- €600 (£535*) compensation for a flight of more than 3,500 km
With a flight distance of 3,500 km or more and a delay of between three and four hours, you are entitled to 50% of the compensation amount according to the Sturgeon ruling.
*Compensation calculated October’17 rate of £1: €1.12 and rounded to the nearest £5.
Our success stories
MaryFlight delayed for about 5 hours, but the airline was claiming a delayed departure time that was not accurate. I had no access to official records in order to rebut this so I contacted EUclaim.
I am delighted to have received compensation for my delayed flights all made so easy for me by EUclaim. Great company. THANK YOU!
How you get compensation
We can give you free advice on whether you are entitled to compensation. All we need are your flight details. Fill in your flight number and date and you will immediately receive our advice. Submit your claim through EUclaim and we will deal with the entire process on a ‘no win no fee’ basis.