Check your right to compensation

Was your flight delayed by three hours or more? Did you miss a connecting flight? Was your flight cancelled? Were you denied boarding your flight? We will ensure that you get the compensation you’re entitled to. 

Your rights as an airline passenger

Your rights as a European airline passenger are laid down in Regulation 261/2004. This regulation is only applicable within the European Union. Regulation 261/2004 can only be called upon when:

• You flew from an EU country
• Or when you flew from a non-European country to an EU country with a European airline

When your flight is delayed two hours or more, the airline is obliged to provide food, drink and, if necessary, hotel accommodation. If this is not provided, you can claim the costs back from the airline.

Right to compensation

Does your flight fall under European regulations and did you arrive at your final destination with more than three hours’ delay? If so, you may be entitled to compensation for loss of time. If the the flight delay was due to an extraordinary circumstance, you are not entitled to compensation. When ‘extraordinary circumstances’ apply, the airline can show that they were not responsible for the delay. Examples of such circumstances are bad weather conditions and acts of terrorism.

Amount of compensation

If your flight falls under EU Regulation 261/2004, the amount of compensation you are entitled to is based on the distance of the flight.

Flight destinations within the EU

• €250 (£224*) compensation for a flight up to 1,500 km
• €400 (£359*) compensation for a flight of more than 1,500 km

Flight destinations outside the EU

• €250 (£224*) compensation for a flight up to 1,500 km
• €400 (£359*) compensation for a flight between 1,500 km and 3,500 km
• €600 (£538*) compensation for a flight of more than 3,500 km

With a flight distance of 3,500 km or more and a delay of between three and four hours, you are entitled to 50% of the compensation amount according to the Sturgeon ruling.

*Compensation calculated September '18 rate of £1: €1,11 and rounded to the nearest £1.

Which airline did you fly with?

Delayed flights

Show all airlines

Aer Lingus Air Canada Air France Air India American Airlines BMI Regional British Airways Brussels Airlines CityJet Condor

Delta Airlines easyJet Etihad Airways Emirates Eurowings Flybe germanwings Iberia Jet2.com KLM

Lufthansa Malaysia airlines Monarch Norwegian Intl. Norwegian Shuttle Pakistan Airlines (PIA) Qatar Airways Ryanair SAS SWISS

TAP Portugal Thomas Cook TUI Turkish Airlines United Airlines Virgin Atlantic Vueling Airlines Wizz Air WOW Air

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Cancelled flights

Show all airlines

Aer Lingus Air Canada Air France Air India American Airlines British Airways BMI Regional Brussels Airlines CityJet Condor

Delta Airlines easyJet Emirates Etihad Airways Eurowings Flybe germanwings Iberia Jet2 KLM

Lufthansa Malaysia Airlines Monarch Airlines Norwegian Air International Norwegian Air Shuttle Pakistan Airlines (PIA) Qatar Airways Ryanair SAS SWISS

Tap Portugal Thomas Cook Airlines UK TUI Turkish Airlines United Airlines Virgin Atlantic Airways Vueling Airlines Wizz Air WOW air

How you get flight delay compensation

We can give you free advice on whether you are entitled to compensation. All we need are the details of your delayed flight. Fill in your flight number and date and you will immediately receive our advice. Submit your claim through EUclaim and we will deal with the entire process on a ‘no win no fee’ basis.